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When you place an order online containing restricted products we are required to verify that you are 18 years or older.

During checkout, we will automatically verify your age. This is a quick process and is only required on your first purchase.

No repeat checks, just seamless shopping every time you visit.

If you are purchasing restricted goods for commercial use then you will not be subject to age verification. However, your delivery address must be your company address which we will verify before dispatching goods.

Yes. We take extra steps to ensure the security and integrity of all personal information being checked.

The processing of your information is done under Article 6 GDPR. Processing your details is necessary for compliance with a legal obligation to which NDCC is subject (where we are legally required to verify your age as a condition of sale for restricted products).

We avoid personal documents being sent over insecure email. If any additional documentation is required you will be able to do so via an encrypted method. Only the NDCC Compliance team have the ability to view your documents for up to 7 days before they are automatically erased (usually within 1 day). Your documents are not stored on the devices of our Compliance and Customer Services teams to eliminate the handling of your personal information.

Personal use: If you are successfully age-verified, there will be no delay in shipping your order. However, if we are unable to verify your age, your order will be placed on hold until we verify your age. We will contact you with some simple steps to complete verification. 

Commercial use: If we can verify your business address, there will be no delay in shipping your order. However, if we are unable to verify your business, your order will be placed on hold until as verify your business information. We will contact you with some simple steps to complete verification.