Delivery Information

Republic of Ireland: There are some products we are unable to ship to the Republic of Ireland due to Brexit restrictions. Our Customer Care team will be in touch if there are any issues. However, if you wish to discuss this prior to ordering, please give us a call on 01698842528 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Delivery Service

• ***COVID-19 UPDATE***
• Royal Mail Standard Service (Up to 5 days)
• Courier Premium Service (Next Business Day)*
• Northern Ireland / Offshore UK
• Republic of Ireland
• Rest Of EU
• Tracking Your Order

*Please note that normal courier deliveries are made Monday-Friday and exclude weekends and bank holidays.

COVID-19 UPDATE

We have introduced measures to help safeguard our staff which include:

• Social distancing within our premises and appropriate PPE
• Re-organised warehouses to maximize safe working distance for all employees
• All staff allocated sanitising wipes and hand sanitiser for their workstations
• Increased spacing between workstations
• No visitors within the building
• Further increased cleaning of all touch-points such as handles
  
   

Our Delivery Promise

• Royal Mail Standard Service (Up to 5 days)
• Courier Premium Service (Next Business Day)*
• Northern Ireland / Offshore UK
• Republic of Ireland
• Rest Of EU
• Tracking Your Order

*Please note that normal courier deliveries are made Monday-Friday and exclude weekends and bank holidays. 

Our Delivery Promise

We aim to get your delivery to you as quickly and efficiently as possible. We use Royal Mail, Parcelforce and DPD for the majority of our consignments.

Place your order before 4 pm and it will be dispatched to you the same day*. Orders received after 4 pm on Friday including Saturday/Sunday will be dispatched the following Monday* (*subject to stock availability)

For courier delivery, if you provide your mobile phone number and email address, you will receive an estimated 1-hour delivery slot text message and email. You can update or change your delivery day by replying to the text message.

Royal Mail Standard Service 2-5 day

During the initial stages of checkout, you will only see delivery options available to you based on your delivery postcode and the total weight of your order basket.

Courier Premium Service (Next Business Day)

FREE DELIVERY + NEXT BUSINESS DAY COURIER SERVICE
Orders over the value of £50.00 excluding VAT to Mainland UK qualify for free 24hr courier delivery service. More remote areas of the Scottish highlands will receive a 2-day service if the next day courier is not available.

NEXT DAY COURIER SERVICE IS NOT AVAILABLE IN THE FOLLOWING POSTCODE AREAS:
AB31-56, BT, FK17-FK21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.

These areas have a 2-day courier service.

Deliveries are 8.30 am - 6.00 pm and require a signature. If you provide a mobile number and email address you will receive an estimated one-hour delivery slot for your delivery by email and SMS text message.

Northern Ireland / Offshore UK

During the initial stages of checkout, you will only see delivery options available to you based on your postcode and the weight of the delivery.

*Royal Mail parcels have a weight limit of 20kg

This service includes the following postcode areas:
AB31-56, BT, FK17-FK21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.

Republic of Ireland

Please note: There are some products we are unable to ship to the Republic of Ireland due to Brexit restrictions. Our Customer Care team will be in touch if there are any issues. However, if you wish to discuss this prior to ordering, please give us a call on 01698842528 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

1hr delivery slot SMS text messages and tracking emails are not available to customers in the Republic of Ireland - please call our Customer Care team to track your parcel if required.

Rest Of EU Delivery (Zone 1-4)

PLEASE NOTE: We are currently unable to ship to the following countries. Apologies for any inconvenience.

Country

EU Zone1   Belgium    France     Germany      Luxembourg     Netherlands

EU Zone2   Austria    Denmark

EU Zone3   Czech Replublic    Italy    Slovakia    Spain

EU Zone4   Estonia    Finland    Hungary    Poland     Portugal    Slovenia    Sweden