Delivery Information

Delivery Service

• ***COVID-19 UPDATE***
• Royal Mail Standard Service (Up to 5 days)
• Courier Premium Service (Next Business Day)*
• Northern Ireland / Offshore UK
• Republic of Ireland
• Rest Of EU
• Tracking Your Order

*Please note that normal courier deliveries are made Monday-Friday and exclude weekends and bank holidays. 

COVID-19 UPDATE

Royal Mail:     1-3 additional delivery days
DPD Courier:  0-1 additional delivery days
 

We have introduced several measures to help safeguard our staff which include:

• Skeleton staff with social distancing and appropriate PPE
• Re-organised warehouses to maximize safe working distance for all employees
• All staff allocated sanitising wipes and hand sanitiser for their workstations
• Increased spacing between workstations
• No visitors allowed within the building
• Further increased cleaning of all touch-points such as handles
• Staff with underlying health issues have been asked to stay at home
  
   

Our Delivery Promise

We aim to get your delivery to you as quickly and efficiently as possible. We use Royal Mail, Parcelforce and DPD for the majority of our consignments.

Place your order before 3 pm and it will be dispatched to you the same day*. Orders received after 3 pm on Friday including Saturday/Sunday will be dispatched the following Monday* (*subject to stock availability)

For courier delivery, if you provide your mobile phone number and email address, you will receive an estimated 1-hour delivery slot text message and email. You can update or change your delivery day by replying to the text message.

Royal Mail Standard Service 2-5 day

During the initial stages of checkout, you will only see delivery options available to you based on your delivery postcode and the total weight of your order basket.

*Royal Mail parcels have a weight limit of 20kg

Courier Premium Service (Next Business Day)

FREE DELIVERY + NEXT BUSINESS DAY COURIER SERVICE
Orders over the value of £50.00 excluding VAT to Mainland UK qualify for free 24hr courier delivery service. More remote areas of the Scottish highlands will receive a 2-day service if next day courier is not available.

NEXT DAY COURIER SERVICE IS NOT AVAILABLE IN THE FOLLOWING POSTCODE AREAS:
AB31-56, BT, FK17-FK21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.

These areas have a 2-day courier service.

Deliveries are 8.30 am - 6.00 pm and require a signature. If you provide a mobile number and email address you will receive an estimated one-hour delivery slot for your delivery by email and SMS text message.

Northern Ireland / Offshore UK

During initial stages of checkout, you will only see delivery options available to you based in your postcode and weight of the delivery.

*Royal Mail parcels have a weight limit of 20kg

This service includes the following postcode areas:
AB31-56, BT, FK17-FK21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.

Republic of Ireland

1hr delivery slot SMS text messages and tracking emails are not available to customers in the Republic of Ireland - please call our Customer Care team to track your parcel if required.

Rest Of EU Delivery (Zone 1-4)

PLEASE NOTE: For all orders outside the UK we will only ship to the cardholders registered address.

All orders will be shipped using DPD tracked delivery method and can take from 2-5 working days to be delivered.

Country	Weight	Price
EU Zone1 (2 - 5 Working Days)  Belgium    France     Germany      Luxembourg     Netherlands	0 - 30 kg 30 kg +	£14.49   £29.99
EU Zone2 (2 - 5 Working Days)  Austria    Denmark	0 - 30 kg 30 kg+	£16.49 £36.99
EU Zone3 (2 - 5 Working Days)  Czech Replublic    Italy    Slovakia    Spain	0 - 30 kg 30 kg+	£23.49 £40.99
EU Zone4 (2 - 5 Working Days)  Estonia    Finland    Hungary    Poland     Portugal    Slovenia    Sweden	0 - 30 kg 30 kg+	£30.99 £51.99