Help & Frequently Asked Questions

We recommend downloading the MyDPD app to check on the status of your parcels. If you cannot track your parcel using the app, please contact us on 01698 84 25 28.

If the product you wish to purchase is out of stock, simply add your email address via the Notify Me button.

As soon as the product comes into stock you will receive an email alert.

If your order is incomplete, please get in touch as soon as possible. Bear in mind that different products may be sent out from multiple locations, so they might arrive separately.

You can use our online service to contact us about a damaged item. We may request photographs and further details about the damage.

We don't currently release product categories. Our available product range changes throughout the year. The best way to keep up to date is to subscribe to our newsletter.

If you would like to subscribe to our newsletter, simply email us at IT@nextdaycoffee.co.uk and we will add you to our mailing list.

For full details of how we deal with your personal data, please refer to our privacy policy, which can be found here.

Select products can be printed with a custom design/logo. These products typically have order minimums, extended lead times, and one-time design fees associated with them. Custom products are non-returnable.

Yes! We’re always looking to expand our range. If there’s a brand or product you’d like us to stock, please get in touch via our Contact Us page. We can’t promise to add everything, but we’ll certainly look into it.

Once your order is placed, we can add or modify it until it has been processed and shipped. This is not guaranteed, but we will do our utmost to accommodate any changes. If you wish to modify your order, please contact us as soon as possible.

Where you have purchased the goods or services as a consumer you are entitled to cancel any contract completed with us within 7 days from the day after receipt of the goods or services. We will endeavour to deal with any refunds promptly. We will issue refunds to the debit/credit card used to place the order.

Returned good must be returned in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you.

To return any items, e-mail us at returns@nextdaycoffee.co.uk quoting your order number. The items should then be returned by an agreed delivery method.

Lots! We have payment options to suit all online shoppers.

You can pay be card. We accept Visa, Visa Debit, Visa Electron, MasterCard, Maestro (Switch) and American Express.

You can also pay via Apple Pay, Paypal, Google Pay, or spread the costs of your payments via Klarna.

If you are paying with a non-UK card, please note that your card issuer will convert prices to your local currency at the exchange rate at the time of the purchase. 

Please contact Customer Care immediately after placing your order if you wish to amend or cancel it. If your order has already been processed by our warehouse team, we may be unable to cancel it.

 All payments are processed securely via Stripe. Please note that the padlock will appear in your internet browser when you enter your payment card details, meaning this information is encrypted and secure. If you would rather place the order over the phone with our Customer Service Team, contact us during working hours.

Yes, we can accept payments via American Express.

In order to change your user information, you must first be logged into your registered account. Once you are logged in you can view and change your information.

You can visit the Password Reset page to have an email sent to you to reset your password.

You can view the progress of your order here. If your order has been sent via DPD courier, you can use the tracking number provided to track your parcel with DPD via this link. For Parcelforce delivery, you will receive a tracking link directly from Parcelforce.

For information on delivery methods and times, please see our delivery information page.

DPD Pickup is a service that allows you to have parcels sent to a local shop in the DPD Pickup network. This is a useful option if you know that no-one will be home when your parcel will be delivered. To use this service, simply select the ‘Collection Point Pickup’ option during the checkout process. For more information and details of delivery costs, see our delivery information page.

We accept orders to UK Offshore addresses, which covers the following postcodes; GY, JE, IM, BT, HS, IV40-56, KA27-28, PA20, PA41-49, PA60-78, PH41-43, ZE For further information, delivery estimates and costs, please see our delivery information page.

Yes, we are able to accept orders for delivery to BFPO addresses.