We are currently recruiting for a new customer service advisor within our business which will help shape the way we deliver exceptional customer service to our clients. Our customer service advisors play a pivotal role within the business and will be responsible for ensuring that we deliver a service that supersedes any within our industry. The company is long established and is looking to add further strength to its team to support its continued growth.


The ideal candidate will have experience working in a high pressured customer focused role and will be able to proactively manage orders and coordinate sales/customers processes and procedures effectively.


Key Duties

  • Responsible for proactive management of orders
  • Resolve challenges for customers when orders cannot be fulfilled or complete
  • Responsible for ensuring customer complaints are handled effectively and within a timely manner
  • A key member of the customer service team



  • Competitive salary
  • 20 days annual leave entitlement plus bank holidays
  • Company pension contributions in line with Workplace Pensions


  • Use of Sage Line 50 Accounts (advantageous, but not essential)
  • Experience in delivering exceptional customer experience within a pressurised environment
  • Customer Service: 2-years experience


Personal attributes

  • A passion for customer service
  • Strong work ethic, open and reliable
  • Outstanding organisational skills
  • A high sense of urgency and multitasking skills
  • Outstanding communication verbal and written


Job Type: Full-time, Permanent

Salary: £19,760 per annum

Working hours: Monday to Friday, 9 am – 5.30 pm

Overtime: Mandatory overtime from October to December

Job Location: Coatbridge, North Lanarkshire




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